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Quality

  • Quality Improvement

Continuous Quality Improvement & Feedback with ionMy

ionMy seamlessly integrates Continuous Quality Improvement (CQI) into your daily operations, ensuring that every activity contributes to measurable improvements. Unlike standalone solutions, ionMy provides a fully interconnected ecosystem, creating an evidence-based audit trail across all aspects of your organisation. 

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  • Personalised Quality care with ionMy

Seamless Integration for Continuous Improvement

At the core of ionMy’s interconnected system is Continuous Quality Improvement (CQI). Every event in ionMy—whether incidents, feedback, or compliance activities—can automatically trigger an Improvement Plan through the ionMy workflow engine. 

Assign Actions & Monitor Progress

Track follow-ups with automated alerts and escalation monitoring.

Link to Accreditation & Compliance

Automatically generate evidence-based accreditation reports aligned with industry standards.

Comprehensive Registers & Reporting

Gain insights through trend analysis, drill-down reports, and dashboards to drive informed decision-making.

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  • Feedback & Complaints

Integrated Feedback & Complaints Management

ionMy makes capturing and managing feedback effortless. Whether it’s a compliment, complaint, or suggestion, feedback can be logged:
  • Directly in ionMy
  • Via the Compliance Hub (remote data capture)
  • Through your public-facing website link
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  • Flexible & Customizable

Highly Flexible & Customizable

Define which fields are mandatory, rename or hide menus, and set the order of options.

Log feedback from smartphones, tablets, or any internet-enabled device.

Automatically assign alerts to designated staff when feedback is submitted.

Attach documents, assign actions, and escalate issues as needed.

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  • Actionable Insights

Smart Automation for Actionable Insights

Once feedback is logged, ionMy enables you to:

Escalate to a committee for further review.

Associate with risks, hazards, or quality improvement initiatives.

Map feedback to accreditation or regulatory standards for compliance evidence.

Automatically tag individuals (clients, staff, suppliers), maintaining a historical record and trend analysis profile.

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  • Flexible & Customizable

Highly Flexible & Customizable

Define which fields are mandatory, rename or hide menus, and set the order of options.

Log feedback from smartphones, tablets, or any internet-enabled device.

Automatically assign alerts to designated staff when feedback is submitted.

Attach documents, assign actions, and escalate issues as needed.

Get Started
Book a Demo
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  • Continuous Improvement

Transforming Feedback into Continuous Improvement

ionMy allows feedback to be *promoted into a Quality Improvement Plan, ensuring all related actions **remain connected within a single record. This seamless integration: 

Prevents fragmented records by maintaining one continuous improvement history.

Ensures that all associated actions transfer along with the record.

Provides cross-referencing capabilities between complaints, feedback, and improvement projects.

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  • Reminders & Escalations

Smart Reminders & Escalations

Automated follow-up reminders ensure accountability.

Dynamic staff assignments allow tasks to be assigned to employees, board members, suppliers, clients, and volunteers.

Escalation monitoring ensures critical issues receive timely resolution.

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  • Sign-Off & Record Closure

Sign-Off & Record Closure

Close records by changing the status to ‘Closed’ or using the Sign Off’ feature for audit transparency.

Sign Off records include who approved them and when for a clear accountability trail.

The system prompts users if they attempt to close a record while open actions remain.

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  • Reporting & Analytics

Powerful Reporting & Analytics

Gain clear, data-driven insights with advanced reports, interactive visuals, and customizable dashboards to guide smarter decisions.

Comprehensive Reports

Detailed statistical and graphical views, including trends and business comparisons.

Drill-Down Insights

Explore data layers for in-depth understanding.

Custom Dashboards

Tailor views for quick, informed decisions.

Report Library

Access a curated set of fine-tuned standard reports.

  • Quality, Compliance & Improvement

ionMy: Driving Quality, Compliance & Continuous Improvement

Seamlessly integrate feedback, quality improvement, and compliance into one smart system. Improve outcomes, boost efficiency, and stay accreditation-ready—effortlessly.
Embedding continuous improvement into your processes helps you learn from every step, driving measurable results.Knowing what to do – understanding, documenting and managing organisational processes and controls. With ionMy, governance isn’t just about structure—it’s about efficiency, accountability, and confidence in every decision.

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