Compliance

Streamline Incident Management with ionMy

ionMy provides a comprehensive incident management solution, seamlessly handling injuries, SIRS, accidents, hazards, infections, risks, suggestions, complaints, and more. From initial reporting to investigation, actioning, escalation, and resolution, ionMy ensures a structured and compliant approach to incident management.

Experience Intelligent Risk Management

Intelligent Risk Management Platform

Powered by advanced algorithms and AI-driven insights, ionMy delivers automated alerts, real-time reporting, and intelligent monitoring to transform how organizations manage incidents and maintain compliance.

Knowing what you do

Comprehensive visibility and tracking of all organizational activities and processes

Knowing what to do

Smart recommendations and guided workflows for optimal decision-making

Doing what you say

Automated execution and accountability measures to ensure policy compliance

Saying what you know

Transparent reporting and clear communication of insights and outcomes

ionMy Incident Management Process

Outcomes-Focused, Open Disclosure, Accountable, Timely, Continuous Improvement

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Insights and Lessons Learned for Future Responses

Visualisation and trends analysis
Comprehensive report suite designed to meet legislative requirements
Review and Evaluation

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Leadership, Knowledge, and Culture

Company Documents
Policies and Procedures
Training Manuals and Courses

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Respond to Incident

Seamlessly report incidents:
- QR code posters
- Access via Hub
- Core platform
Real-time alerts
Automated notifications
Timely reminders

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Record and Report Incident

Seamless integration with accreditation standards
Dynamic connection with other records e.g. Hazard, Risk, Feedback

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Incident Analysis Made Simple

Track incidents and follow-up actions
Intelligent workflow escalation to the appropriate committee
Final approval and closure

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Implement Actions

Targeted alerts and reminders to people and groups
Escalate to committee for decision making and further action
Align with Inspections and Audits
Seamlessly include in Quality plan

Flexible & Customisable Incident Reporting

Log incidents through Compliance Hub or directly within ionMy Core.

Compliance Hub allows full customisation—you define event types, fields, icons, and layout for an intuitive and efficient user experience.

Seamless integration ensures that all data captured remotely aligns with ionMy’s core system for consistency and accuracy.

Integrated Action & Escalation Capabilities

Assign and track investigation actions, notifications, and follow-ups.

Use automated alerts and reminders to ensure timely responses.

Configure statutory notifications (e.g., to relatives, police, or regulatory bodies) and log multiple notifications for full compliance.

Advanced Automation & Communication

Automated workflows route incidents, actions, and alerts based on your business rules.

Bidirectional communication technology enables email and SMS notifications, with responses automatically logged in ionMy.

Assign actions to individuals or teams, with full audit trails and accountability tracking.

Comprehensive Reporting & Compliance

Generate real-time statistical and graphical reports on incidents, trends, and infections.

Access detailed evacuation lists, tracking residents’ mobility needs, sight impairment, and other critical details.

Utilise print merge functionality to auto-generate essential forms, such as hospital transfer documents, incorporating key resident information.

Comprehensive Infection Management with ionMy

Knowing what to do – understanding, documenting and managing organisational processes and controls. With ionMy, governance isn’t just about structure—it’s about efficiency, accountability, and confidence in every decision.

Flexible & Efficient Infection Reporting

Record infections directly in ionMy or via the Compliance Hub for remote data capture.

Include pathology results for a complete infection record.

Capture key infection details with customisable fields.

Pre-configured defaults are available and can be tailored to your organisation’s needs.

Easily log infections on tablets, smartphones, or any internet-enabled device.

Add as much or as little detail as needed based on organisational requirements.

Integrated Infection Control & Risk Management

Conduct infection control evaluations and follow-up procedures within ionMy.

Automate escalations to committees for further action.

Link infection records to risks, hazards, or quality improvement plans for proactive management.

Associate incidents with infection records for a comprehensive view of related events.

Automatically updates individual records (clients, volunteers, staff) when an infection is logged, creating a historical view for trend analysis.

Advanced Reporting & Analytics

Our platform automates the generation of statistical and graphical reports, complete with dynamic filtering and trend analysis—all delivered in near real-time. Access a customizable library of standard reports, fine-tuned during implementation to align with your organization’s unique workflows.

Detailed Statistical & Graphical Reports

Generate detailed statistical and graphical reports with filtering and trend analysis.

Custom Report Library

Access a library of standard reports, customised during implementation to meet your organisation’s needs.