FAQ

ionMy features a robust consumer feedback module that tracks and manages complaints effectively. By offering real-time updates and comprehensive analysis, ionMy helps you address concerns promptly and improve service quality. Discover more here.

People may be grouped by establishing your defined training categories, these in turn are associated with training courses and positions Individuals then inherit their training needs from your business rules their positions and legislative requirements, e.g. what training is required for what role. A gap analysis is instantly displayed on individual records visually displaying what required training is missing from their records.

ionMy includes a wide variety of tools such as actions, alerts, reminders and escalations monitoring and power full reporting, All contribute towards providing additional Governance to your organisation. This video steps through operations and those tools.

ionMy is designed to ensure seamless integration with healthcare systems by supporting HL7 and FHIR standards for data interoperability. This compliance allows for the secure exchange of healthcare information across various platforms, ensuring that patient data is consistent, accurate, and accessible when needed. By adhering to these internationally recognised standards, ionMy helps your organisation maintain high levels of data integrity and connectivity across all systems. For more information on these standards, you can refer to the HL7 Australia and FHIR websites.

ionMy’s API integration capabilities allow seamless connection with HR, payroll, and other essential systems. By enabling smooth data exchange and communication across platforms, ionMy ensures your workforce is connected and efficient, which is crucial for maintaining compliance with standards such as those outlined by Safe Work Australia